index
  1. How do I place an order? To place an order, simply browse our website and add desired items to your shopping cart. Once you're ready to complete your purchase, proceed to checkout and follow the prompts to enter your shipping and payment information.

  2. What payment methods do you accept? We accept various payment methods including credit/debit cards (Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple pay, Google Pay, Meta pay), PayPal, and other secure payment gateways.

  3. Is it safe to shop on your website? Absolutely! We take security very seriously and use the latest encryption technologies to ensure that your personal information is protected. Additionally, we never store your payment details on our servers.

  4. What is your return policy? We offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 14 days for a full refund or exchange. Please refer to our Returns & Exchanges page for more information.

  5. How can I track my order? Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on our website or the courier's website.

  6. Do you offer international shipping? No, we offer only the United States shipping. Shipping costs and delivery times may vary depending on your location. Please refer to our Shipping Information page for more details.

  7. What if I receive a damaged or defective item? We apologize for any inconvenience. Please contact our customer service team immediately with your order details and a photo of the damaged or defective item, and we will be happy to assist you with a replacement or refund.

  8. Can I modify or cancel my order after it has been placed? We strive to process orders as quickly as possible, so modifications or cancellations may not always be possible. Please contact us as soon as possible, and we will do our best to accommodate your request.

  9. How can I contact customer support? You can reach our customer support team via email at contactus@escobar-drip.com or by phone at +1 2408987260. Our support hours are MON-FRI(9AM-5PM), and we strive to respond to all inquiries within 24 hours.